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Welcome to RSJ Inspection Services

Maintaining high standards of Ethics & Compliance is a core component of RSJ’s strategy. That is why further to its Vision, Mission & Values, RSJ management team has elaborated this ethics and conduct code. This code describes the Ethics and Compliance in operations process for Inspection, Audit Assessment and product certification (IAAC) activities to maintain impartiality, independence, confidentiality, conflict of interest, competency and integrity.

1.0 Impartiality

RSJ is committed to being honest & to ensure impartiality in providing Third Party Inspection, Audit, Assessment and product certification services by,

1.1 Identifying and evaluating the probable risks to impartiality.

1.2 Imparting appropriate measures to eliminate or minimize the potential risk.

1.3 Preventing Organizational, Commercial or other pressures from impartiality.

1.4 Inculcating impartiality as a culture among associates.

1.5 Periodically reviewing the risk and the mitigation to keep them up to date


2.0 Independence

RSJ maintains its independence of judgment and does not surrender to pressure and inducements to misrepresent findings or alter the results of its activities (inspections, audits & assessment) by -

2.1 Being neutral and financially/commercially independent.

2.2 Being independent of the parties involved and is not linked to any party directly involved in design, manufacture, supply, installation, purchase, ownership, use or maintenance of the items inspected, or similar competitive items or facilities audited and assessed by

- Common ownership

- Contractual arrangements, informal understandings or other means that may have an ability to influence the outcome of any services.

2.3 Remunerating associates independent of the activities.

 

  

3.0. Conflict of interest

3.1 RSJ is committed to act as a faithful service provider and not engage in any activity that presents an unacceptable conflict of interest and avoid any perception of the same.

3.2 Company has an efficient system in place to avoid/neutralize/mitigate any actual or apparent conflict of interest.

3.3 RSJ and its associates shall never engage in any conduct which is, or could potentially be, harmful to its reputation.

 

4.0 Integrity

4.1 RSJ and its associates shall perform their work being honest, diligent, responsible and not tolerate any deviation from its approved methods & procedures.

4.2 RSJ and its associates shall take due professional care to reflect actual findings in the report which must remain confidential & not be improperly changed on anyone’s pressure, threat, favour etc.

4.3 All associates are required to abide by the company’s code of conduct and SOPs.

4.4 All associates shall take decisions based on material facts in good faith and best professional judgment.

4.5 RSJ and its associates shall engage themselves in those services for which they have the necessary competence.

 

5.0 Anti-Corruption / Anti Bribery

5.1 RSJ and its associates are prohibited to accept any tangible or intangible favours, which may impair or be presumed to impair its professional judgment. We at RSJ have adopted and implemented a zero-tolerance policy.

5.2 We consider the offering, promising, giving, accepting or soliciting of an advantage (which could be financial or non-financial), directly or indirectly, in violation of applicable law, as an inducement or reward for a person acting, or refraining from acting, in relation to the performance of that person’s duties.

 

5.3 Transparency and Compliance with Laws

5.3.1 We at RSJ are committed to conduct our business as per the applicable laws and as per the specifications and standards specified by our clients.

5.3.2 RSJ and its associates shall not knowingly be a party to any illegal activity or indulge in acts that are discreditable to the profession or to the organization.


6.0 Confidentiality

As the nature of business that we are in, requires our customers to share with us their confidential business information, we understand the importance of such information.

 

6.1 RSJ shall treat all information received in the course of the provision of its services as commercial-to-confidence to the extent that such information is not already published or made generally available to third parties or otherwise in the public domain. RSJ protects clients and their factory’s confidential information including details of the factory, shipment, etc.

6.2 RSJ is committed to maintain confidentiality and to ensure that all the information in our database remain accurate and complete and are protected from unauthorized access and use.

6.3 RSJ has efficient systems in place to safeguard all collected data is stored & transferred in compliance with applicable law, is secure & is only accessible by authorised persons.

6.4 RSJ shall handle all sensitive issues, for instance, abuse or harassment which may cause retaliation against factory workers, or attempts to bribe, threaten or pressurize RSJ associates with utmost care to protect both factory workers and RSJ associates.

 

7.0 Competency

7.1 Personnel

RSJ is committed to provide reliable services to its client by allocating competent person in desired services.

7.2 Supervision

The associates allocated for the services have been well trained in-house and onsite training, verified for their competency by witness audits, appropriate supervisory checks and proficiency testing to ensure all work is performed as directed and supports the conclusions reached.

7.3 RSJ provides equal opportunity to employees to continue their professional / ethical development in their careers.

 

8.0 Health & Safety

8.1 Associate(s) safety is the first priority than anything else. RSJ holds paramount the safety, health, and welfare of the public in the performance of professional duties.

8.2 RSJ is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of associates and anyone else who may be affected by our operations.

8.3 Associates have been advised to immediately terminate their work when there is threat to their own safety.

8.4 In case the intimidation at the work premises amounts to inflicting injury or threat to their personal safety, inspection officer has been advised to tactfully extricate themselves from the immediate situation, make themselves safe and subsequently report the full details of the incident to the management.

 

9.0 Legal Requirements & Regulations

9.1. RSJ is committed to fully complying with local regulations and laws, including anti-corruption and anti-bribery. Where appropriate, RSJ shall cooperate with law enforcement authorities on suspected or actual offenses against these laws.

9.2. Committing fraud is severely punished by national laws; RSJ shall not tolerate it in any form.

 

10.0 Sexual Harassment

RSJ is committed to providing a safe environment for all its employees free from discrimination on any ground and from harassment at work including sexual harassment. RSJ requires its employees to respect everyone they work with and does not tolerate abuse, bullying or harassment in any form.

11.0 Discrimination

11.1. RSJ is committed to providing an opportunity to employees to continue their professional / ethical development in their careers. RSJ ensures equal employment opportunity (Examples are hiring, compensation, access to training, promotion, termination or retirement) without discrimination or harassment on the basis of race, colour, religion, caste, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, union membership, political affiliation or any other characteristic protected by law.

11.2. RSJ prohibits any such discrimination or harassment.

11.3. RSJ is committed to protect employees who, in good faith, make reports, seek advice or ask questions.

11.3. Our policy aims to ensure that no employee will suffer undue harm because he or she raises an issue, reports a Code violation or cooperates with an investigation.

 

12.0 Fair Marketing

12.1. RSJ is committed to build its professional reputation on the merit of services and not compete unfairly with competitors / within Team.

12.2. At RSJ, we believe in free competition and strive to outdo our competitors through honest and fair business practices.

12.3. RSJ presents itself & conducts marketing in an ethical manner that is truthful & not deceptive or misleading, including any comparisons / references with its competitors and their services.

 

13.0 Raising Concerns

13.1. RSJ is customer focused organisation and customer satisfaction is the utmost priority for us. RSJ is committed to provide best of services and to handle the customer / stakeholder concerns (complaint / feedback / appeal / observation, etc.) in an appropriate way. Both anonymous and non-anonymous concerns shall be treated equally.

13.2 RSJ views concerns as a tool for improvement in terms of systems, process and skills of internal resources.

13.3 The information provided will be kept confidential. Your name will not be disclosed in any situation if you choose to be anonymous. The case will be handled with due respect and actions will be taken appropriately.   

13.4. It is highly appreciated to suggest / communicate to us, if you find any of RSJ’s or its associates activities are not aligned to our commitment to this code, feel free to express through below contact.

13.5 Grievances Mechanism:

Please refer below weblink that contains detailed complaints and appeals procedure.

http://www.rsjqa.com/social-responsibilities/complaints-appeals

 

14.0 Contact


For any information / feedback do not hesitate to contact
RSJ Head Office:
B-58, 2nd Floor, Sector – 60,
Noida (UP) 201307
Tel: +91 120 4118300, +91 120 4559205
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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